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Platform
  • Alerts & notifications

    • Threshold alerts (approaching a usage threshold, pre-pay threshold, etc)
    • Leak algorithm alerts for possible water leak
    • Planned/unplanned outage
    • High bill forecast
    • Opt-in to only those alerts you want, choose delivery method
    • Enable secondary users (tenant, caregiver, etc.) who can configure their own notifications
    • Utilities can create custom messages & alerts (payment reminder, new efficiency program, etc.)
  • Intuitive customer self-service tools

    • View and pay any and all utility bills (MyMeter supports water, gas & electric)
    • Resolve questions and high bill concerns with interactive graphical heat map allowing users to easily see and compare daily usage patterns
    • View and sign up for utility programs & events
    • Start/stop/transfer service
    • Analyze and understand usage
    • Responsive design & mobile app allow customers to engage from anywhere, on any device
  • Tools for customer service teams

    • Turn your CSRs into energy consultants
    • CSR tools – can analyze – create an extra set of hands for reps
    • Seamless integration with a number of payment solution providers
    • Impersonate mode allows CSRs to see through the customer’s eyes
    • CSRs can deliver accurate support in real-time
  • Tools for happy customers

    • Program sign-up
    • Bill pay/display/view bill
    • Customer self-service – with start/stop/transfer
    • Secondary users
    • Autopay and pre-pay/pay-as-you-go
    • Alerts – outage messaging, updates, restoration messaging
    • Leak alerts
    • Communication preferences – go paperless? We can help with that.
  • Drive program adoption & enrollment

    • Run targeted marketing campaigns for programs customers need
    • Simplify the sign-up enrollment process
    • Use messaging features to keep participants in the know
    • Support participants with custom messages
    • Cross-promote utility programs
    • Simplify the follow-up process for richer participant feedback
  • Make the most of your meter data

    • Complete, integrated experience for commercial, residential, water, gas & electric
    • Facilitating community solar enrollment, including payment processing, calculation of bill credits, and co-presentment of generation and consumption data
    • True “real-time” engagement with commercial building stakeholders working to lower peak usage in their facilities
    • Electronically delivered usage reports for residential behavioral efficiency savings
    • Support for multi commodity consumption and demand data presentment – electric, water, gas – in commercial and residential
    • Interval capturing down to 1 minute
    • Compare usage to last year and last two years
    • Presentment of multiple meters
    • Energy markers – create a running diary of home or building to see how changes impact the usage and bill
    • One log-in for multiple accounts
    • Multi-channel commercial display – power factor and reactive
    • Analyze data in two views – chart and heat map