Platform
-
Alerts & notifications
- Threshold alerts (approaching a usage threshold, pre-pay threshold, etc)
- Leak algorithm alerts for possible water leak
- Planned/unplanned outage
- High bill forecast
- Opt-in to only those alerts you want, choose delivery method
- Enable secondary users (tenant, caregiver, etc.) who can configure their own notifications
- Utilities can create custom messages & alerts (payment reminder, new efficiency program, etc.)
-
Intuitive customer self-service tools
- View and pay any and all utility bills (MyMeter supports water, gas & electric)
- Resolve questions and high bill concerns with interactive graphical heat map allowing users to easily see and compare daily usage patterns
- View and sign up for utility programs & events
- Start/stop/transfer service
- Analyze and understand usage
- Responsive design & mobile app allow customers to engage from anywhere, on any device
-
Tools for customer service teams
- Turn your CSRs into energy consultants
- CSR tools – can analyze – create an extra set of hands for reps
- Seamless integration with a number of payment solution providers
- Impersonate mode allows CSRs to see through the customer’s eyes
- CSRs can deliver accurate support in real-time
-
Tools for happy customers
- Program sign-up
- Bill pay/display/view bill
- Customer self-service – with start/stop/transfer
- Secondary users
- Autopay and pre-pay/pay-as-you-go
- Alerts – outage messaging, updates, restoration messaging
- Leak alerts
- Communication preferences – go paperless? We can help with that.
-
Drive program adoption & enrollment
- Run targeted marketing campaigns for programs customers need
- Simplify the sign-up enrollment process
- Use messaging features to keep participants in the know
- Support participants with custom messages
- Cross-promote utility programs
- Simplify the follow-up process for richer participant feedback
-
Make the most of your meter data
- Complete, integrated experience for commercial, residential, water, gas & electric
- Facilitating community solar enrollment, including payment processing, calculation of bill credits, and co-presentment of generation and consumption data
- True “real-time” engagement with commercial building stakeholders working to lower peak usage in their facilities
- Electronically delivered usage reports for residential behavioral efficiency savings
- Support for multi commodity consumption and demand data presentment – electric, water, gas – in commercial and residential
- Interval capturing down to 1 minute
- Compare usage to last year and last two years
- Presentment of multiple meters
- Energy markers – create a running diary of home or building to see how changes impact the usage and bill
- One log-in for multiple accounts
- Multi-channel commercial display – power factor and reactive
- Analyze data in two views – chart and heat map
