News

April 6, 2023

MyMeter® successes continue in Q1 2023

In January the City of Sioux Falls, SD, went live with MyMeter for full utility customer self-service. “We are pleased with the system and its ease of use, and very pleased with the MyMeter teams dedication to getting the system live on time with no drama. We are already working with the MyMeter team to add additional functionality and are excited for the future,” said Matthew Nelson, Manager of Public Parking and Utility Billing

February 1, 2023

MyMeter® App provides water and power instant tracking

Another successful MyMeter® web and app deployment. Water and energy analytics, outage notifications and reporting, integrated billing and payments.

Kaysville residents can now utilize the MyMeter App to track their water and energy use. This project that started over a year ago now enables the majority of city meters (not all) to track monthly, weekly by day, and even hourly by day to discover when you and your family are using the most water or electricity.

November 8, 2022

SmartData Connect – Powered by MyMeter® Selected as Component of Otter Tail Power’s Customer Engagement Initiative

To jumpstart these customer engagement benefits, Otter Tail Power signed an agreement with Landis+Gyr to implement SmartData Connect. An enhanced customer portal powered by MyMeter®, SmartData Connect provides access to a suite of features for electronic billing and payment, notifications, usage analysis and digital self service requests. Along with desktop digital access, SmartData Connect provides a fully native mobile app connecting customers to energy usage data and utility alerts.

October 4, 2022

Snohomish PUD Launches Phone App For Customers On The Go – Powered by MyMeter®

The PUD has a new and exciting way for customers to access the information they need. The MySnoPUD app gives customers easy access to payment tools, bill and usage information and push notifications.

“Ensuring we can provide easy and available tools make it easier for customers to access their accounts wherever they are is important to us,” said Pam Baley, PUD AGM of Customer and Energy Services. “We are excited that the new app will give them that improved access and put their PUD account right at their fingertips everywhere they go.”

August 12, 2022

31,000 Locals Sign Up for Pasadena Water and Power’s MyMeter® customer portal

Pasadena Water and Power has rolled out a new Customer Information System, which replaces the utility’s aging customer billing system and features a customer portal allowing customers to directly access online services and account information.

The new system allows customers to register for services online, enroll in paperless billing, view past usage data and receive notifications when e-statements are available, PWP said. Customers will also be able to link multiple accounts for ease of account management.

August 4, 2022

MyMeter®, the secure cloud platform enabling the improved Pasadena Water & Power customer experience

Red Clay Consulting, a Gold Level Member of the Oracle Partner Network and a top tier Oracle solutions implementer, today announces Pasadena Water and Power’s successful go-live of their Oracle Utilities Customer to Meter (C2M) system hosted on Oracle Cloud Infrastructure. Oracle C2M hosted on Oracle’s secure cloud connects data and devices across customer-facing operations to deliver services that meet the evolving expectations of digitally minded customers.

July 19, 2022

Pasadena Water & Power Goes Live with MyMeter® along with Oracle C2M

The MyMeter team is pleased to announce another successful go-live of its best-in-class digital customer service platform at Pasadena Water & Power (PWP). 

June 30, 2022

See How MyMeter® Provides Cost Effective Energy Savings For Minnesota Power

Minnesota Power’s Energy Engagement Behavioral Program (EEBP) leverages online engagement and two-way communication with residential customers to generate behavioral energy savings.
The foundation of EEBP is an online energy tracking and account management tool branded “MyAccount”.
The MyAccount system allows customers to use a computer, tablet, or smartphone to manage their energy usage, make changes to their account, and pay their monthly bill.

March 22, 2022

Red Clay Consulting and Accelerated Innovations Partner to Enhance Customer Experience

Red Clay Consulting, a Gold Level Member of the Oracle Partner Network and a top tier Oracle solutions implementer, today announces a partnership with Accelerated Innovations, the premier consumer-engagement portal provider for utilities across North America, to deliver an integrated end-to-end customer experience solution for utilities.