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March, 2020
Prepaid Utilities: Digital Technology Makes It Consumer Friendly
Public utility services connected direct to homes and businesses haven’t really been around for that long. For thousands of years…
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February, 2020
AMI and AMR Technology Today
We hear the terms AMI and AMR applied to utility automatic metering. What’s the difference? It’s in the details and…
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February, 2020
The Next Generation of Utility Customers Has Higher Expectations
Today’s under 40 adults have shown repeatedly that they value experiences, community, and authenticity. They are very comfortable with technology…
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January, 2020
Strengths-based IT Development Teams
IT departments are notoriously introverted places. Rooms full of skilled people sitting in front of monitors, hand on mouse, working…
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January, 2020
Digital Self Service and Today’s Utilities
The overall tone of the research, data, and conversation around digital self-service is that it’s good for customers. In fact,…
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December, 2019
The History of the Water Meter
The concept of a water meter is fairly straight forward—the idea being to measure the flow of water through a…
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December, 2019
At the Cutting Edge with Alexa Enabled Devices
What happens when utility data and smart devices partner up? A win-win occurs. Customers get a cutting edge, secure, and…
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November, 2019
Prepay: Why Pay As You Go and Pay In Advance Creates a Win-Win
Everyone is used to getting their utility bills after the fact. The average person spends a few seconds per month…
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November, 2019
The Importance of Digital Self-Service for Utilities in 2019 and Beyond
Wouldn’t it be strange if the expectations and needs of customers did not change with the times? True, some things…
