News

August 12, 2022

31,000 Locals Sign Up for Pasadena Water and Power’s MyMeter® customer portal

Pasadena Water and Power has rolled out a new Customer Information System, which replaces the utility’s aging customer billing system and features a customer portal allowing customers to directly access online services and account information.

The new system allows customers to register for services online, enroll in paperless billing, view past usage data and receive notifications when e-statements are available, PWP said. Customers will also be able to link multiple accounts for ease of account management.

August 4, 2022

MyMeter®, the secure cloud platform enabling the improved Pasadena Water & Power customer experience

Red Clay Consulting, a Gold Level Member of the Oracle Partner Network and a top tier Oracle solutions implementer, today announces Pasadena Water and Power’s successful go-live of their Oracle Utilities Customer to Meter (C2M) system hosted on Oracle Cloud Infrastructure. Oracle C2M hosted on Oracle’s secure cloud connects data and devices across customer-facing operations to deliver services that meet the evolving expectations of digitally minded customers.

July 19, 2022

Pasadena Water & Power Goes Live with MyMeter® along with Oracle C2M

The MyMeter team is pleased to announce another successful go-live of its best-in-class digital customer service platform at Pasadena Water & Power (PWP). 

June 30, 2022

See How MyMeter® Provides Cost Effective Energy Savings For Minnesota Power

Minnesota Power’s Energy Engagement Behavioral Program (EEBP) leverages online engagement and two-way communication with residential customers to generate behavioral energy savings.
The foundation of EEBP is an online energy tracking and account management tool branded “MyAccount”.
The MyAccount system allows customers to use a computer, tablet, or smartphone to manage their energy usage, make changes to their account, and pay their monthly bill.

March 22, 2022

Red Clay Consulting and Accelerated Innovations Partner to Enhance Customer Experience

Red Clay Consulting, a Gold Level Member of the Oracle Partner Network and a top tier Oracle solutions implementer, today announces a partnership with Accelerated Innovations, the premier consumer-engagement portal provider for utilities across North America, to deliver an integrated end-to-end customer experience solution for utilities.

February 22, 2022

City of Columbia, MO goes live with MyMeter®

“We wanted to give our customers a state-of-the-art digital service option,” Said Columbia Utility
Information Specialist Matt Nestor, “In our evaluation, MyMeter is the best platform to deliver that.”

“If it helps them conserve energy and water and be able to save on their bills, we think that is a great
thing for us and for the customers, we think our customers are going to appreciate the new portal,”
Nestor continued.

February 3, 2022

MyMeter® helps Wis. Utility Customers Save Energy While Helping Charities Under Pilot Program

In the same place residents pay their bills online, they can participate in the “Save to Give Challenge” where they will learn and practice no- and low-cost energy actions, tracking their progress on the website or a mobile phone app.

Each time they record how they saved energy they will earn donation points toward their favorite community nonprofits. When enough residents participate and accrue those points, Focus on Energy will donate up to $25,000 to the charities.

November 1, 2021

New MyMeter® Payments Integration Goes Live at Connexus Energy

MyMeter, the consumer-engagement portal of choice for more than 100 electric, water and gas utilities across North America, today announced the successful go-live at Connexus® Energy of its new, fully integrated payment processing service powered by Paymentus [Paymentus Holdings Inc. NYSE: PAY]. This new capability will streamline the eBill process and provide an on-ramp to a wide array of payment options for the more than 138,000 members served by Minnesota’s largest electric cooperative.

October 23, 2021

Updates coming to city of Columbia online utility billing portal

COLUMBIA – City of Columbia utility customer service’s online billing portal will have an updated layout and new features starting Oct. 29.

Powered by MyMeter®, customers will be able to use an interactive dashboard, view current service charges, view payment arrangements and track energy usage. Customers with multiple customer numbers will be able to view all accounts using one sign in.