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Digital Self-service, MyMeter® & Quarantine

April, 2020

Now, more than ever, the world community is seeing the deeper value of digital self-service options for customers. This is a conversation being had in virtually every industry across the board—from utilities and cellphone companies to schools and municipal governments.

The ability to pay bills, make changes to accounts, apply for service, and receive goods through a digital portal—as opposed to being in-person, in public, in a physical brick-and-mortal space—is now a top priority in most areas of commerce.

Reason being that digital self-service is no longer simply a matter of convenience, it’s a matter of public health and safety.

Of course, the world has seen a rapid paradigm shift in countless ways—from quarantine to shelter-in-place to social distancing—and, yet, bills still need to be paid, services still need to be rendered, and exchanges still need to be made.

If the question is, “How can we continue to grow during this time?” One of the answers is, “We can continue to grow through enhancements in digital self-service.”

And, when it comes to the utility industry’s need for a digital self-service platform that does everything under one roof, MyMeter® is the longest running player in the game. MyMeter®’s digital self-service portal spans across all devices—from computers to tablets to phones—and offers customers clear bill presentment, integrated payments, benchmarking, usage insights, customized communications from their utility, program and service sign-up, as well as countless other features.

When it comes to digital self-service from a company that cares more, MyMeter® is the one-stop for Utilities.

Interesting Self-Service Fact: Did you know that in 1917 the US Patent office issued a patent for a “self-serving store” to a man named Clarence Saunders, a visionary in his time who imagined stores where customers collected their items and presented them to the cashier? By today’s standards, this process seems very normal. However, back then, it was standard to give the shop clerk a list of what was needed, who would then collect the items one-by-one. Saunders’ patent was used in Piggly Wiggly stores and served as a model of commercial innovation.